Appointments

The surgery offers two types of appointments.  It is important you book the right type of appointment for your needs.

Routine Appointments

Routine appointments are for your everyday health needs.  These appointments can be pre-booked up to a month in advance and are suitable for non-urgent problems and routine reviews of ongoing medical problems.  You will be given the option to see a doctor of your choice.

Urgent Access Appointments

These appointments allow one patient to see a doctor with one problem on the same day.  It is unsuitable for problems that need a longer consultation.  Urgent access appointments are appropriate for sudden illness, illnesses that have significantly worsened or would be unsafe to wait for the next routine appointment. You will be given a red card at reception to indicate that it is an emergency appointment, this must be handed to the Doctor at the beginning of your consultation.

Extended Hours Pre-Bookable Appointments

We have a limited number of pre-bookable appointments available each week one Saturday morning in three, early Tuesday morning and two Tuesday evening in three, for those patients who find it difficult to attend surgery during our normal opening times. If you require one of these appointments please contact reception.

Anyone who has not pre-booked one of these appointments Will not be seen and will have to use out of hours emergency appointments.

You can contact the surgery for appointments on Tel: 01384 77194 – 8.00am -6.30pm daily (1pm – 2pm closed for lunch)

Cancelled Appointments

Missed appointments and late cancellations lead to longer waiting lists.  Due to increasing number of patients failing to keep appointments or cancelling at short notice it has become necessary to make the following recommendations:

  • Appointment Cancellations – we now require at least 48 hours prior notice, except in exceptional circumstances.  This will enable us to offer that appointment to another patient.
  • More than one cancellation – we will be unable to offer further appointments without the consent of the referring GP.
  • Failure to Attend – patients who do not notify us and fail to keep their appointment will be written to by the Practice Manager.  If the patient fails to attend three appointments, they may be removed from the practice list.  This is in line with the practice policy.
  • Practice News

    We are now booking appointments for this winters flu injections. If you usually have a flu jab please call reception to book your appointment

    If  you provide us with your up to date mobile telephone number we now have a texting system which will remind you of the date and time of your appointments.

    Health Checks – It is important to receive a Health Check to ensure you are looking after your health, please make an appointment with our nursing team.

Department of Health Logo NHS UK Logo NHS Constitution Logo Freedom of Information Logo