Out of Hours / Emergencies

If you need urgent medical advice during surgery hours, please phone the surgery on Tel: 01384 77194. Please be prepared to give some information to the receptionist.

If you need to see a doctor urgently when the surgery is closed between 6.30 pm and 8.00 am Monday to Friday or anytime Saturday and Sunday and Bank Holidays please phone 111 and follow the instructions.

The out of hours service is commissioned by Dudley Clinical Commissioning Group. When you call this number you will speak to an experienced and highly trained operator who will ask you for some details – name, contact details, name of the person you are calling about (if it is not you), Doctors name, reason for calling. It is important you call this number for urgent help and advice only. You will be seen by a Doctor or Nurse if necessary. If the operator thinks you need an ambulance, the operator will arrange that for you, if you do not need an emergency ambulance, the operator will keep your details and will either put your call through to a Nurse who will ask you some more questions or arrange for a Nurse to call you back as soon as possible (this will only happen if the service are sure that you do not need very urgent treatment). You might be asked to attend the Urgent Care Centre, or receive a home visit. 

Alternatively patients can continue to telephone 01384 77194 for emergencies and listen to further instructions.

NHS 111

Tel: 111 or visit their website www.nhsdirect.nhs.uk.

NHS 111 offers free expert health information and advice 24 hours a day.  It can advise you whether you need to go to the nearest A&E or if there is an alternative such as visiting an NHS Urgent Care Centre. For deaf people and those hard of hearing, a telephone services is available on Tel: 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.

NHS Urgent Care Centre

The local Dudley Walk in Centre will close on the 31st March 2015. If you require urgent medical care you can go to the Urgent Care Centre. The Urgent Care Centre can be accessed via Russells Hall Hospital Emergency Department or you can contact them by phoning 111 or the switchboard on 01384 456111

NHS Urgent Care Centres provide advice and treatment for a range of minor illnesses and injuries. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

  • Practice News

    We are now booking appointments for this winters flu injections. If you usually have a flu jab please call reception to book your appointment

    If  you provide us with your up to date mobile telephone number we now have a texting system which will remind you of the date and time of your appointments.

    Health Checks – It is important to receive a Health Check to ensure you are looking after your health, please make an appointment with our nursing team.

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