Patient Panal Questionaire

PATIENT PANEL QUESIONNAIRE ANALYASIS MARCH 2015

QUESTION 1 – MALE OR FEMALE
MALE 16 30%
FEMALE 37 67%

QUESTION 2 – AGE
16-24 25-44 45-64 65-74 75 AND OVER
7 21 20 4 1

QUESTION 3 – DO YOU USE SOCIAL MEDIA
FACEBOOK 25 47%
TWITTER 3 5%
SKYPE 5 9%
FACETIME 6 11%
EMAIL 26 49%
GOOGLE PLUS 7PATIENT PANEL QUESIONNAIRE ANALYASIS MARCH 2015

QUESTION 1 – MALE OR FEMALE
MALE 16 30%
FEMALE 37 67%

QUESTION 2 – AGE
16-24 25-44 45-64 65-74 75 AND OVER
7 21 20 4 1

QUESTION 3 – DO YOU USE SOCIAL MEDIA
FACEBOOK 25 47%
TWITTER 3 5%
SKYPE 5 9%
FACETIME 6 11%
EMAIL 26 49%
GOOGLE PLUS 7 13%
OTHER 2 3%
NONE 5 9%

QUESTION 4A – WOULD YOU FIND IT USEFUL IF THE SURGERY COMMUNICATED NEW INFORMATION VIA SOCIAL MEDIA.
YES 27 50%
NO 22 41%

QUESTION 4b – IF YES WHAT WOULD YOU PREFER
FACEBOOK 12 22%
TWITTER 0
SKYPE 2 3%
FACETIME 0
EMAIL 18 33%
GOOGLE PLUS 0
TXT MESSAGING 12 22%

QUESTION 5 – HOW COULD YOUR VISIT BE IMPROVED.

MORE APPOINTMENTS/ NOT CALLED IN ON TIME/ CAR PARK NOT BIG ENOUGH/ RECEPTIONISTS HELPING WITH BOOK IN TV/ PATIENTS NOT NOTIFIED WHEN GP RUNNING LATE/ DEDICATED GP FOR CHILDREN/ BLOOD TESTS ON SITE/ MORE ROOM IN CORRIDORS I.E. PRAMS/WHEELCHAIRS/

GP TO SEE WITHIN 1 WEEK/ WEEKEND APPOINTMENTS. NO COMPLAINTS HAPPY WITH EVERYTHING
MORE KIDS ENTERTAINMENT. WATER BUTT. VERY HAPPY, NO IMPROVEMENTS NEEDED, WELL DONE

QUESTION 6 – THINGS THAT ARE GOOD ABOUT THE SURGERY

KIND GP’S/ FRIENDLY SERVICE/ GOOD INFORMATION/ HELPFUL STAFF/ POLITE/ GP’S LISTEN TO CONCERNS AND CARE/ SUPPORTIVE/ THE SURGERY IS CALMING/ GOOD RANGE OF FEMALE GP’S/ PLEASANT STAFF/ HELPFUL NURSES/ GP ALWAYS GIVING SUFFICIENT TIME/ POSTERS INFORMING PATIENTS USEFUL/ GOOD SERVICE/ FRIENDLY/ TIDY SURGERY/ STAFF UNDERSTANDING.
EASY TO BOOK APPOINTMENTS AND REQUEST PRESCRIPTIONS
STAFF ARE POLITE AND HELPFUL DOCTORS ARE GOOD. LOVE BEING TXT RE APPOINTMENTS

QUESTION 7
YES NO
ARE YOU AWARE THAT THERE IS A PATIENT PANEL 14 26% 33 62%
ARE YOU AWARE OF THE ROLE OF THE PATIENT PANEL 12 22% 36 67%
ARE YOU AWARE OF THE ACHIEVEMENTS OF THE PATIENT PANEL 9 16% 39 73%
WOULD YOU CONSIDER JOINING THE PATIENT PANEL 16 30% 32 60%

QUESTION 8 – ARE THERE ANY ISSUES YOU WOULD LIKE THE PATIENT PANEL TO DISCUSS ON YOUR BEHALF
YES 3 5%
NO 42 79%

13%
OTHER 2 3%
NONE 5 9%

QUESTION 4A – WOULD YOU FIND IT USEFUL IF THE SURGERY COMMUNICATED NEW INFORMATION VIA SOCIAL MEDIA.
YES 27 50%
NO 22 41%

QUESTION 4b – IF YES WHAT WOULD YOU PREFER
FACEBOOK 12 22%
TWITTER 0
SKYPE 2 3%
FACETIME 0
EMAIL 18 33%
GOOGLE PLUS 0
TXT MESSAGING 12 22%

QUESTION 5 – HOW COULD YOUR VISIT BE IMPROVED.

MORE APPOINTMENTS/ NOT CALLED IN ON TIME/ CAR PARK NOT BIG ENOUGH/ RECEPTIONISTS HELPING WITH BOOK IN TV/ PATIENTS NOT NOTIFIED WHEN GP RUNNING LATE/ DEDICATED GP FOR CHILDREN/ BLOOD TESTS ON SITE/ MORE ROOM IN CORRIDORS I.E. PRAMS/WHEELCHAIRS/

GP TO SEE WITHIN 1 WEEK/ WEEKEND APPOINTMENTS. NO COMPLAINTS HAPPY WITH EVERYTHING
MORE KIDS ENTERTAINMENT. WATER BUTT. VERY HAPPY, NO IMPROVEMENTS NEEDED, WELL DONE

QUESTION 6 – THINGS THAT ARE GOOD ABOUT THE SURGERY

KIND GP’S/ FRIENDLY SERVICE/ GOOD INFORMATION/ HELPFUL STAFF/ POLITE/ GP’S LISTEN TO CONCERNS AND CARE/ SUPPORTIVE/ THE SURGERY IS CALMING/ GOOD RANGE OF FEMALE GP’S/ PLEASANT STAFF/ HELPFUL NURSES/ GP ALWAYS GIVING SUFFICIENT TIME/ POSTERS INFORMING PATIENTS USEFUL/ GOOD SERVICE/ FRIENDLY/ TIDY SURGERY/ STAFF UNDERSTANDING.
EASY TO BOOK APPOINTMENTS AND REQUEST PRESCRIPTIONS
STAFF ARE POLITE AND HELPFUL DOCTORS ARE GOOD. LOVE BEING TXT RE APPOINTMENTS

QUESTION 7
YES NO
ARE YOU AWARE THAT THERE IS A PATIENT PANEL 14 26% 33 62%
ARE YOU AWARE OF THE ROLE OF THE PATIENT PANEL 12 22% 36 67%
ARE YOU AWARE OF THE ACHIEVEMENTS OF THE PATIENT PANEL 9 16% 39 73%
WOULD YOU CONSIDER JOINING THE PATIENT PANEL 16 30% 32 60%

QUESTION 8 – ARE THERE ANY ISSUES YOU WOULD LIKE THE PATIENT PANEL TO DISCUSS ON YOUR BEHALF
YES 3 5%
NO 42 79%

  • Practice News

    We are now booking appointments for this winters flu injections. If you usually have a flu jab please call reception to book your appointment

    If  you provide us with your up to date mobile telephone number we now have a texting system which will remind you of the date and time of your appointments.

    Health Checks – It is important to receive a Health Check to ensure you are looking after your health, please make an appointment with our nursing team.

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